1. Introduction

MPM Mechanical Services Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at https://mpmmech.constructionwebagency.com, contact us by phone or email, or engage our plumbing and mechanical services.

We are registered in England and Wales. Our registered address is: Guards Avenue, Caterham, England.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read it carefully. If you do not agree with the terms of this policy, please refrain from using our website or services.

2. Data Controller

MPM Mechanical Services Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at:

• Email: info@mpmmech.com
• Phone: 07487 650441
• Address: Guards Avenue, Caterham, England

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Full name
• Email address
• Contact telephone number
• Postal address or property details
• Details of the service or work requested
• Any other information you provide when contacting us or completing our online booking form

3.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data including:

• Your IP address
• Browser type and version
• Pages viewed and time spent on our site
• Referring website or source
• Device type and operating system

3.3 Information From Third Parties

We may receive information about you from third parties, such as referral partners, or if you contact us via our social media pages (LinkedIn, Instagram).

4. How We Use Your Information

We use your personal data for the following purposes, relying on the lawful bases indicated:

4.1 To Provide and Manage Our Services (Contract Performance)

• Processing your enquiries, quotation requests, and booking appointments
• Carrying out plumbing, heating, gas, HVAC, and mechanical works at your premises
• Communicating with you about ongoing or completed projects
• Arranging site visits and engineer attendance

4.2 Legitimate Business Interests

• Responding to your enquiries and correspondence
• Maintaining our records and managing our business operations
• Improving our website and services based on usage data
• Sending you relevant service updates or newsletters (where you have not opted out)
• Protecting against fraud and ensuring the security of our systems

4.3 Legal Compliance

• Complying with applicable laws, regulations, and professional obligations
• Gas Safe Register requirements and other statutory obligations
• Responding to requests from regulatory authorities

4.4 Consent

• Where you have provided explicit consent, for example, when subscribing to our mailing list or newsletter

You may withdraw consent at any time by contacting us at info@mpmmech.com.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with:

• Sub-contractors or partner engineers we engage to carry out works on your property, where necessary to fulfil your service request
• IT service providers, website hosting providers, and software suppliers who process data on our behalf under appropriate data processing agreements
• Professional advisers including solicitors, accountants, or insurers where required
• Regulatory bodies such as the Gas Safe Register, where required by law
• Government authorities or law enforcement agencies where required by law or court order

All third parties are required to protect your personal data in accordance with applicable data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Client and project records: up to 7 years following completion of works, in line with contractual limitation periods and statutory requirements
• Gas and boiler service records: as required by law and Gas Safe Register obligations
• Website usage data: up to 26 months
• Marketing preferences: until you unsubscribe or withdraw consent

After the applicable retention period, your data will be securely deleted or anonymised.

7. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data we hold about you
• Right to rectification – to request correction of inaccurate or incomplete data
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restriction – to request that we limit the processing of your data
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to object to processing based on legitimate interests or for direct marketing
• Rights relating to automated decision-making – we do not use automated decision-making or profiling

To exercise any of these rights, please contact us at info@mpmmech.com or write to us at our registered address. We will respond within one calendar month of receiving your request. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Helpline: 0303 123 1113

8. Cookies

Our website may use cookies and similar tracking technologies to improve your experience and analyse website traffic. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies – necessary for the website to function correctly
• Analytics cookies – to understand how visitors use our site (e.g., Google Analytics)
• Preference cookies – to remember your settings and choices

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information about cookies and how to manage them, visit www.aboutcookies.org.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• Secure email communications
• Access controls limiting who can access personal data
• Regular review of our information security practices

While we take all reasonable steps to protect your data, no method of transmission over the internet is entirely secure. If you suspect any unauthorised access to your data, please contact us immediately.

10. International Transfers

We primarily process and store your personal data within the United Kingdom. If we transfer any personal data outside of the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on LinkedIn and Instagram. This Privacy Policy applies solely to our website. We are not responsible for the privacy practices of any third-party websites and encourage you to review their respective privacy policies.

12. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take prompt steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• MPM Mechanical Services Ltd
• Guards Avenue, Caterham, England
• Email: info@mpmmech.com
• Phone: 07487 650441

We aim to respond to all privacy-related enquiries within 14 working days.