These Terms and Conditions (“Terms”) govern your use of the website located at https://mpmmech.constructionwebagency.com (“our website”) and the engagement of services provided by MPM Mechanical Services Ltd (“we”, “us”, or “our”).
By accessing our website, submitting an enquiry, accepting a quotation, or instructing us to carry out any works, you agree to be bound by these Terms. If you do not agree, please do not use our website or engage our services.
MPM Mechanical Services Ltd is a company registered in England and Wales. Our registered address is: Guards Avenue, Caterham, England. Email: info@mpmmech.com. Tel: 07487 650441.
MPM Mechanical Services Ltd provides professional plumbing, heating, gas, HVAC, and mechanical engineering services to domestic and commercial clients across Surrey, London, and the South East, including but not limited to:
All gas-related works are carried out by Gas Safe registered engineers in compliance with applicable Gas Safe and legal requirements.
All quotations provided by us are valid for 30 days from the date of issue, unless otherwise stated in writing. A quotation is not a binding contract; a contract is formed only when we have received your written or email acceptance of the quotation and we have confirmed acceptance in writing.
Estimates are provided as an approximate guide only and are not binding. Final costs may vary depending on the actual scope of works discovered on-site, changes requested by the client, or unforeseen complications.
Any variation to an agreed quotation will be communicated to you as soon as reasonably practicable and will require your approval before proceeding, except in circumstances where immediate action is necessary to prevent damage, safety risk, or legal non-compliance.
A binding contract between you and MPM Mechanical Services Ltd is formed when:
These Terms, together with any written quotation, specification, or scope of works document, form the entire agreement between the parties. Any prior representations, discussions, or correspondence not incorporated in writing are excluded.
Where works are instructed verbally in an emergency, a contract will be formed at the point of verbal instruction, and these Terms will apply.
Invoices will be issued on completion of works unless otherwise agreed in writing. For larger or phased projects, staged payments may be agreed in the quotation.
Payment is due within 30 days of the invoice date, unless alternative terms are agreed in writing prior to commencement of works.
If payment is not received by the due date, we reserve the right to:
We may require a deposit prior to the commencement of works, particularly for larger projects or where materials need to be procured. Deposit requirements will be stated in the quotation.
If you wish to dispute an invoice, you must notify us in writing within 7 days of receipt, setting out the grounds for the dispute. Undisputed portions of any invoice remain due for payment on the original due date.
To enable us to carry out works effectively and safely, you agree to:
We accept no liability for any delay, cost overrun, or defective work arising from your failure to fulfil these obligations.
We warrant that all works will be carried out:
Where we supply materials, they remain our property until payment in full has been received.
We do not offer a warranty on client-supplied materials. Where defects arise from materials supplied by you, we accept no liability for the cost of remediation.
We offer a 12-month workmanship guarantee on all completed works, commencing from the date of practical completion, subject to the following conditions:
Manufacturer warranties on installed equipment are passed through to you and governed by the relevant manufacturer’s terms.
This guarantee does not affect your statutory rights under the Consumer Rights Act 2015 (for domestic clients) or the Supply of Goods and Services Act 1982 (for commercial clients).
Nothing in these Terms limits or excludes our liability for:
Subject to the above, our total liability to you in connection with any contract shall not exceed the total value of the works carried out under that contract.
We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of anticipated savings, even if we have been advised of the possibility of such loss.
For domestic consumers, these limitations apply only to the extent permitted by the Consumer Rights Act 2015.
We are committed to the health and safety of our engineers, your occupants, and all persons affected by our works. All works are carried out in compliance with applicable health and safety legislation, including the Health and Safety at Work etc. Act 1974 and the Construction (Design and Management) Regulations 2015 where applicable.
Our engineers have the right to stop work and withdraw from site if, in their professional judgement, conditions present an immediate risk to health or safety. We will notify you as soon as reasonably practicable in such circumstances.
MPM Mechanical Services Ltd holds appropriate public liability insurance and employers’ liability insurance. Details of our insurance coverage are available on request.
You are responsible for ensuring adequate insurance for your property throughout the duration of works.
You may cancel an agreed contract by providing written notice. The following cancellation charges apply:
We reserve the right to cancel or postpone works in the event of circumstances beyond our reasonable control (see Clause 14), or if you are in material breach of these Terms. We will provide as much notice as reasonably practicable and will not charge a cancellation fee in such circumstances.
Where you are a consumer and the contract was concluded at a distance or off-premises (as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you have the right to cancel within 14 days of the date the contract was formed without giving any reason. You may lose this right if you request that works commence within that 14-day period and the works are completed.
All content on our website, including text, images, logos, graphics, and design, is the intellectual property of MPM Mechanical Services Ltd or its licensors and is protected by applicable copyright and intellectual property laws.
You may not reproduce, copy, distribute, or commercially exploit any content from our website without our prior written consent.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, national emergencies, strikes, supply chain disruption, or government-imposed restrictions.
We will notify you as soon as reasonably practicable of any such event and will use reasonable endeavours to minimise the impact and resume performance as soon as possible.
If you have a complaint about our services, please contact us in the first instance at:
We aim to acknowledge complaints within 3 working days and provide a full response within 14 working days. We are committed to resolving disputes fairly and promptly.
If we are unable to resolve a dispute to your satisfaction, you may wish to seek independent advice or refer the matter to an appropriate alternative dispute resolution (ADR) scheme.
These Terms and any contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Your use of our website and services is also governed by our Privacy Policy, available at https://mpmmech.constructionwebagency.com/privacy-policy/. By engaging our services, you confirm that you have read and understood how we collect and process your personal data.
Our website is provided for general information purposes. Whilst we take reasonable steps to ensure the accuracy of content, we do not warrant that the website is free from errors or that it will be available at all times.
You must not use our website:
We reserve the right to suspend or withdraw access to our website at any time without notice.
We reserve the right to update or amend these Terms from time to time. The current version will always be published on our website with a revised “Last updated” date. Continued use of our website or services after any changes constitutes acceptance of the revised Terms.
Any variation to a specific contract (other than these general Terms) must be agreed in writing by both parties.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with any accepted quotation or written contract, constitute the entire agreement between you and MPM Mechanical Services Ltd in relation to the subject matter and supersede all prior agreements, representations, and understandings.
If you have any questions about these Terms and Conditions, please contact us: